Abstract
Work integration social enterprises (WISEs) are a central pillar of Austrian labor market policy support structures. In particular during periods of crisis, they are expected to react promptly and flexibly to the changing needs of their clientele, enhance the quality and scope of their services and methods, and advocate for the implementation of appropriate political frameworks. This illustrates that crises can be challenging, yet they can also open up opportunities for innovation. This paper is based on a multilevel explorative study with a multi-perspective approach. The objective was to determine the challenges associated with the Covid-19 crisis and to explore and reflect on opportunities for innovation.